"Residents of a given country are usually limited to opening a bank account with a bank in their home country or region. The new Bitsafe accounts were showcased during the Benzinga Fintech Summit event that was held in downtown San Francisco, a mere stone's throw away from the location where Bitsafe originally started in 1998. Every Bitsafe account comes with a unique IBAN which allows sending and receiving payments globally, including to and from the SEPA region. Bitsafe account holders can make deposits, make payments and withdraw funds. A Basic Payment Account works just like a local bank account. My account was approved and there was no problem Its now 3 weeks since Bitsafe closed my account with no reasonįirst, I opened a personal account with Bitsafe for my savings in February this year.SAN FRANCISCO, Nov. 14, 2018 /PRNewswire/ - During the Fintech Week in San Francisco the Dutch fintech scale-up Bitsafe opened up registrations for its borderless Basic Payment Account to anyone in the world. I contacted Bitsafe, it took them a week to reply message and then talked one nonsense about not comfortable with me having an account with them anymore and didn't give any specific reason why my account was blocked Then 3 weeks ago, I have an urgent need to transfer about 1500 Euros to my family and BAAM, the problem startedīitsafe immediately blocked my account which they didn't block when I made a deposit Then in March, I sent about 2000 Euros to my Bitsafe account and there was no problem
I replied, ok no problem, thank you for your services, so when are you sending my 2000 Euros back to me since you don't want me to have any account with you anymore. I later read on Trustpilot that Bitsafe is a fraud and they have been stealing peoples money I have sent up to 10 emails to them asking them to send me back my 2000 Euros and they have refused to reply me It has been 3 weeks now since I have been sending emails to them. For 3 weeks they have refused to reply me emails and refused to send me back my 2000 Euros. I have never seen this type of thing in my whole lifeįrom the way they are behaving, it seems they want to steal my money. Please I need help and advice from any of you that has had this type of experience from Bitsafe. I also want to report them to the financial authorities so they can compel them to pay me back my money, please to which authority should I report them and how should I do itġ.
No financial institution onboarding a customer, wasting money and time and closing the account again for no reason. When an account is closed, it always has to do with the fact that the customer has violated some compliance rule. The financial institution does NOT have to justify the termination!Ģ. Whenever the customer is terminated and he is annoyed, suddenly the financial institute is a fraud, thief, etc. If something like that on Trustpilot & co. you can check beforehand before opening an account.ģ. If the money is still not transferred after a termination, there are several reasons, such as: For example, if the EMI has to send an AML report to the regulatory authority, which only approves the payment after verification.Īn EMI cannot simply embezzle money! The EMI is definitely not dependent on your € 2,000. Of course, this can take a few weeks / months.Ĥ. I didn't even know when they closed it and they didn't send me messages that they closed my account The truth was that I was even surprised at the way and manner my account was closed I think this is an issue with Customers support EVERY customer can contact the respective regulatory authority directly and complain. When I could not log in after some days, I started contacting them. I got one reply after 3 days that YES, they closed my account without giving me any good reason. Have never seen that kind of thing before.īecause afraid when I saw a lot of complaints about the in Trustpilot Then I started sending them emails asking how I can get my money in the account back and didn't hear from them again.Īs of this morning I have sent more than 18 emails over a period of 3 weeks and still no reply. I have also sent messages to Verotel and still no response.
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